Privacy policy

At Sophia & Olivie, we respect your privacy and are committed to protecting your personal information.

When you visit our website, create an order, contact customer support, or interact with our store, we may collect information such as your name, email address, telephone number, billing address, shipping address, order information, IP address, device information, and browsing activity.

We use this information to process and deliver orders, provide customer service, communicate about purchases, prevent fraud, improve our website, comply with legal obligations, and provide marketing communications where permitted.

Our online store is hosted by Shopify. Shopify and other service providers may process personal information when necessary to operate our store, process payments, prevent fraud, and provide related services. Shopify also processes consumer information under its own privacy framework. Shopify

Payment information is processed securely through the payment methods available at checkout, including Shopify Payments where available. Sophia & Olivie does not directly store complete payment card information.

We may use cookies and similar technologies to operate the website, remember preferences, analyze website performance, and support advertising or marketing where permitted.

You may have rights regarding your personal information depending on where you live, including rights to request access, correction, deletion, restriction, or objection to certain processing.

To submit a privacy request, contact:

support@sophiaeolivie-lingerie.com

We retain personal information only for as long as reasonably necessary for business, contractual, fraud-prevention, tax, accounting, and legal purposes.

We may update this Privacy Policy when necessary to reflect changes in our practices, services, or legal obligations.