Refund policy

At Sophia & Olivie, we want you to feel confident and satisfied with your purchase.

You may request a return within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed, unused, and returned in their original condition with all tags and packaging attached.

For hygiene reasons, underwear, panties, bodysuits, lingerie bottoms, and other intimate items may only be returned if the hygiene seal or protective liner remains intact and the item has not been worn.

This restriction does not apply when an item arrives damaged, defective, or incorrect.

To request a return, contact us at:

support@sophiaeolivie-lingerie.com

Please include your order number and the reason for your request. If the item is damaged or incorrect, we may request photos to help us resolve the issue.

Customers are responsible for return shipping costs for standard returns. If we sent an incorrect, damaged, or defective item, Sophia & Olivie will cover the reasonable return shipping cost or provide another appropriate solution.

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.

Orders that have already been processed or shipped cannot always be cancelled.

Nothing in this policy limits any mandatory consumer rights that apply in your jurisdiction.